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MYAirline Selects Comply365 For Digitization And Management Of Operational Manuals


MYAirline (formally known as Z9 Elite Sdn.  Bhd.) is pleased to select Comply365, a leading aviation software company for the implementation of its digital content management. Comply365’s operational content and compliance management application allow MYAirline to easily author its own content, manage Airbus manuals, track compliance with regulations, and launch its operations efficiently with electronic forms and workflows. 

MYAirline is a brand-new low-cost carrier based in Kuala Lumpur, Malaysia. It launched its first commercial flights on 1 December 2022, with an Airbus A320 fleet serving domestic destinations and a plan to start flying in the ASEAN region by Q2 this year. 

MYAirline utilized the Comply365 digital document management system to produce operational and related manuals as part of its Air Operator Certificate (AOC) process – and, looking forward, to working on a scalable strategy that is able to support its growth plans. 

“Our early partnership with Comply365 provided us with the digital tools we needed to fulfill both national and international compliance elements from the onset which has helped us to expeditiously obtain our AOC and get our operations off the ground,”  said Stuart Cross, Chief Operating Officer of MYAirline

“I wish to congratulate our technical writers and their team for the collaborative effort in achieving this track record. This synergistic cooperation between MYAirline and  Comply365 resulted in added value for both companies, beyond its commercial return,” added Cross

MYAirline’s Document Management team and Subject Matter Experts collaborated with Comply365 using the ProAuthor module to create, in record time, operational manuals and handbooks – all of them from scratch – for eight departments across the airline. The airline is currently mapping its manual content against Civil Aviation  Authority of Malaysia (CAAM) regulations and IOSA Standards and Recommended  Practices (ISARP) to ensure effective governance, empowering compliance 

monitoring from the start, and drastically reducing the time it will take to prepare for audits. 

“ProAuthor was adopted with online training, which helped us to create and distribute all the required documentation to our crews as we trained and prepared for our first flight,” Cross said.

As MYAirline technical writers created their manuals, they applied tags to the content that allowed reusable content to be used and standardized across all their manuals and created specific electronic forms and workflows centered on these manuals. This allows for better congruency and optimization across all laid-down processes. Flight 

and cabin crew can also complete electronic forms to send information back in real-time, providing MYAirline with insights to make data-driven decisions and improve operational performance. 

MYAirline joins other start-up airlines using Comply365’s operational content and compliance management platform. Comply365 supports more than 90 customers,  from start-up airlines to the world’s largest carriers, as well as cargo, business,  Unmanned Aircraft System (UAS), flight training, and rail operations. 

“We are thrilled to have supported MYAirline’s efforts from the very beginning, and we celebrate with them as they begin their commercial flights,” said Tom Samuel, Chief  Executive Officer of Comply365. “It’s particularly exciting to see start-ups grow their  operations and succeed, and we’re confident in the value MYAirline will see with  solutions that easily scale with them to maximize their efficiency and enhance safety.” 

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